RETURNS & FAQS

What happens when I place my order? 

*Your order will process 1-3 business days before it goes to production to ensure sizing, graphic files, and logistics are feasible. Orders may be canceled, delayed, and back-stocked, so please reach out if it has been longer than expected. 

*Once it is printed, transferred, and sent to sewing, you will receive an email that says "processing," followed by a "shipped" email, meaning the label is created.

I can't find my Order #?

Please check your SPAM folder for the following 2 email addresses:

Retail orders: [e-mail] (order confirmation and # looks like this: Ex. 12345) 

To access your XP Account click here. 

Shipping

*Shipping speed does NOT apply until the garment is COMPLETE. All retail items EXCEPT for those marked "in-stock" such as shoes, masks, or Mystery Boxes* made by Xtreme Pro Apparel, are custom-made to order.*

*Orders placed after business hours will not process or ship until the following business day. For example, if FedEx 2-day shipping is paid on a Tuesday after 3 PM MST, the order will be shipped the following business day, Wednesday, and arrive Friday once order is complete. (*holidays excluded)

*Holidays, weekends, and scheduled delays due to staffing or severe weather may impact shipping speeds.

*Free shipping terms on retail orders over $150 apply only to states within the contiguous United States.

*Xtreme Pro Apparel is not responsible for any lost, stolen, delayed, or damaged packages. Please file a claim with FedEx to receive a reimbursement and contact us immediately to assist with placing a new order, or if you have questions on this process.

*Warranty is voided on garments that are laundered or washed with chemicals or fall outside normal wear. Notify our customer care team IMMEDIATELY upon opening the package if your garment appears to have a flaw.

*The total time can be 3-15 business days depending on the order and season. (Holidays and other seasons with severe weather may impact production and shipping). 

RETURNS

*Personalized/custom products are NOT returnable and NOT refundable and do NOT qualify for free shipping or exchanges. Once an order is placed, we are unable to modify or make changes. Please place a new order for the correct item, and you will be able to return the unworn items for 30 days and receive a refund.

*Face coverings, headgear, mouthguards, socks, and underwear are not returnable, and not refundable. Colors, patterns, sizing, nosepieces, and fabric may vary for facemasks as our supplier's inventory varies across the U.S.

*All sale items or price-reduced/markdowns are FINAL SALE and not eligible for replacement, returns, or refunds.

*Eligible items must be in their original state and packaging within 30 days of purchase for valid exchanges or returns. EXCLUDING team gear, final sale, and Custom Items.

*Original packing slips must be included in the original claim and returned goods to receive a refund.

*Returns & Exchanges on the retail items are at the sole discretion of Xtreme Pro Apparel.

*Footwear must be returned in its original shoebox, unworn.

*Sale & marketing promotions do NOT apply to custom orders or items that are already on sale.

*Exclusive discounts and promotions are solely at the discretion of XPA Gear. Redeemable for a one-time use only. Additional fees such as shipping, handling, and applicable taxes apply. Cannot be combined with other discounts, orders, or promotions. 

*15% restocking fees apply to returned retail items (would not apply to custom or personalized items since non-refundable).

*Returns are not eligible until unwanted garments or footwear are returned to Xtreme Pro Apparel within 7 days of the printed return label.

*You may submit a request to return online orders by filling out our Forms within 5 days of receiving your item in order to get a replacement.

ORDER CANCELLATIONS

Occasionally, an order is canceled by our system for various reasons. Some reasons for cancellation are:

• *Item(s) not available

• *Difficulty in processing payment information

• *Cannot ship to address provided

• *Duplicate order was placed

• *Canceled due to a customer request (if possible)

Custom-Made Exchange Policy

*We are not a retail storefront, we are an online shop ONLY, and do not carry stock.  Please be patient as we fulfill your order. 

*Since we are a made-to-order shop, exchanges are not easily applicable. We stand by our products, however, if you wish to exchange something, the customer is responsible for return shipping costs and a restocking fee if applicable. Items must be returned within 7 days of receipt of the return label (or within 30 days of delivery), unworn, and in sellable condition. We ask customers to place a new order online for the correct size only when their return is approved.

*Once XPA receives your items, we will issue a credit for the returned items deemed to be in resellable condition or otherwise noted. If items were incorrectly sent, we can offer a refund (less shipping & handling) provided the items are in new condition and within 30 days of receipt.

Shipping

*Shipping speed does NOT apply until the garment is COMPLETE. All retail items EXCEPT for those marked "in-stock" such as shoes, masks, or Mystery Boxes* made by Xtreme Pro Apparel, are custom-made to order. Prices are set by shipping companies and are non-refundable.

We currently offer:

FedEx 2-Day Anywhere is the US - $12*

FedEx Home Delivery

UPS Ground

 

When will I get my refund?

Refunds will be issued back to your original form of payment within 3-5 business days of when the return was received at XPA. Normal bank processing times do apply and may take up to a full billing cycle.

Will I be refunded for the shipping fee?

No, the shipping fees are non-refundable. The customer is responsible for paying all shipping costs for returning an item. 

These policies are subject to change without notice.

Important Notice/Terms

Read here.