*Due to every item being made-to-order and not having stock on hand, it is unfortunately impossible to change any sizes or alter orders once they are placed. We kindly ask you to return the items that do not fit or that you no longer wish to keep so you may be refunded – then place another new order (http://www.xpagear.com) with us for the right size/item! We offer a 30-day return window from the date of delivery.
*With so many options for shipping your orders, we have chosen three that best suit our customers' needs. We highly recommend FedEx 2-Day as the most convenient and cost-effective way to receive products from XPA Gear - but please be aware: due to them being made-to-order items, they will not dispatch until production has been completed.
*Shipping speed does NOT apply until the garment is COMPLETE. All retail items EXCEPT for those marked "in-stock" such as shoes, masks, or Mystery Boxes* made by Xtreme Pro Apparel, are custom-made to order.
*Orders placed after business hours will not ship until the following business day. For example, if FedEx 2-day shipping is paid on a Tuesday after 3 PM MST, the order will be shipped the following business day, Wednesday, and arrive Friday.
*Holidays, weekends, and scheduled delays due to staffing or severe weather may impact shipping speeds.
*Free shipping terms on retail orders over $150 apply only to states within the contiguous United States.
*Xtreme Pro Apparel is not responsible for any lost, stolen, delayed, or damaged packages. Please file a claim with FedEx to receive a reimbursement and contact us immediately to assist with placing a new order, or if you have questions on this process.
We want all shoppers to know what they're getting into before investing money on something that needs a bit more time than usual --so if anything isn't 100% clear about this process or you have any questions at all feel free just reach out our returns department (email@example.com) so we can help set things right!
I placed my order Dec 26 and still have not received it sent several emails no response the customer service is horrible my experience with this company is horrible we were looking into placing a custom order for our club but we can’t even get 2 singlets that had no customizations at all or any communication
I was also testing this company for order shipped. The website indicated ready-made items. The season will be over by the time the singlet arrives.
Ordered my singlet weeks ago and still haven't even been shipped. It was not a custom singlet. Still waiting and season is almost over. I would not recommend at all.
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