Jess

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Activity overview

Latest activity by Jess
  • Jess created an article,

    Wrong Item Received/ Missing Items

    Due to the nature of the customer order process, once and orders is paid and approved, unfortunately, we are not responsible for any typos or incorrect dates/names or spellings. If it is a sizing i...

  • Jess created an article,

    CANCEL/REFUND/RETURN MY ORDER

    Once an order is placed, it is sent straight to print. We are unable to cancel or modify an order once it is placed.   For items that you have received and wish to return, please review our return ...

  • Jess created an article,

    Change to Existing Order

    If your order was placed longer than 24 hours ago we cannot update your orders sizing or qty. All orders are custom and sent straight to the production line.   If this is a shipping error please su...

  • Jess created an article,

    Will I be refunded for the shipping fee?

    No, the shipping fees are nonrefundable. The customer is responsible for paying all shipping costs for returning an item. 

  • Jess created an article,

    When will I get my refund?

    Refunds will be issued back to your original form of payment within 3-5 business days of when the return was received at XPA. Normal bank processing times do apply and may take up to a full billing...

  • Jess created an article,

    Shipping Charges

    *Shipping speed does NOT apply until the garment is COMPLETE. All retail items EXCEPT for those marked "in-stock" such as shoes, masks, or Mystery Boxes made by Xtreme Pro Apparel, are custom-made ...

  • Jess created an article,

    Custom Made Exchange Policy

    *We are not a retail storefront, we are an online shop ONLY, and do not carry stock.  Please be patient as we fulfill your order.  *Since we are a made-to-order shop, exchanges are not easily appli...

  • Jess created an article,

    ORDER CANCELLATIONS

    Occasionally, an order is canceled by our system for various reasons. Some reasons for cancellation are: *Item(s) not available *Difficulty in processing payment information *Cannot ship to a...

  • Jess created an article,

    RETURNS

    *Personalized/custom products are NOT returnable and NOT refundable and do NOT qualify for free shipping or exchanges. Once an order is placed, we are unable to modify, or make changes. Please plac...

  • Jess created an article,

    Shipping

    *Shipping speed does NOT apply until the garment is COMPLETE. All retail items EXCEPT for those marked "in-stock" such as shoes, masks, or Mystery Boxes made by Xtreme Pro Apparel, are custom-made ...