Jess

Thank you for reaching out to us, Please fill out this form https://xpagear.com/pages/custom-team-gear-spirit-wear to receive free artwork within 24 hours. Have a logo handy and the best contact in...

*Instantly access your retail customer account and check ORDER STATUS

  *CUSTOM ORDERS TRACK YOUR ORDERS BY FILLING OUT THIS FORM

Please check your SPAM folder for the following 2 email addresses: Retail Orders: help@xpagear.com. (order confirmation and # looks like this: Ex. 12345) Get instant access to your online account b...

*Due to every item being made-to-order and not having stock on hand, it is unfortunately impossible to change any sizes or alter orders once they are placed. We kindly ask you to return the items t...

*Personalized/Custom Products: UNIFORM KIT BUILDERS, TEAM STORE ITEMS, AND CUSTOM ITEMS are NOT returnable and NOT refundable and do NOT qualify for free shipping or exchanges. Once an order is pl...

Once an order is placed, it is sent straight to print. We are unable to cancel or modify an order once it is placed.   For items that you have received and wish to return, please review our return ...

Refunds will be issued back to your original form of payment within 3-5 business days of when the return was received at XPA's return center. Normal bank processing times do apply and may take up t...

The shipping fees are non-refundable. The customer is responsible for paying all shipping costs for returning an item. 

All retail orders are final and unable to be changed, they are straight to the production line. If you need to update any sizes, place a new order and return the original item within 30 days of del...