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Recent activity by Jess Recent activity Votes
  • When will I get my refund?

    Refunds will be issued back to your original form of payment within 3-5 business days of when the return was received at XPA's return center. Normal bank processing times do apply and may take up t...

  • Will I be refunded for the shipping fee?

    The shipping fees are non-refundable. The customer is responsible for paying all shipping costs for returning an item. 

  • Change to Existing Order

    All retail orders are final and unable to be changed, they are straight to the production line. If you need to update any sizes, place a new order and return the original item within 30 days of del...

  • I can't find my Order #?

    Please check your SPAM folder for the following 2 email addresses: Retail Orders: (order confirmation and # looks like this: Ex. 12345) Custom/Team Store Orders:

  • Custom Made Exchange Policy

    *We are not a retail storefront, we are an online shop ONLY, and do not carry stock.  Please be patient as we fulfill your order.  *Since we are a made-to-order shop, exchanges are not easily appli...

  • Shipping

    *Due to every item being made-to-order and not having stock on hand, it is unfortunately impossible to change any sizes or alter orders once they are placed. We kindly ask you to return the items t...


    *Personalized/custom products are NOT returnable and NOT refundable and do NOT qualify for free shipping or exchanges. Once an order is placed, we are unable to modify, or make changes. Please plac...

  • Wrong Item Received/ Missing Items

    Due to the nature of the customer order process, once an order is paid and approved, unfortunately, we are not responsible for any typos or incorrect dates/names or spellings. If it is a sizing iss...


    Once an order is placed, it is sent straight to print. We are unable to cancel or modify an order once it is placed.   For items that you have received and wish to return, please review our return ...


    Occasionally, an order is canceled by our system for various reasons. Some reasons for cancellation are: *Item(s) not available *Difficulty in processing payment information *Cannot ship to a...