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Occasionally, an order is canceled by our system for various reasons. Some reasons for cancellation are: *Item(s) not available *Difficulty in processing payment information *Cannot ship to a...

*Personalized/Custom Products: UNIFORM KIT BUILDERS, TEAM STORE ITEMS, AND CUSTOM ITEMS are NOT returnable and NOT refundable and do NOT qualify for free shipping or exchanges. Once an order is pl...

What happens when I place my order?  *Your order will process 1-3 business days before it goes to production to ensure sizing, graphic files, and logistics are feasible. Orders may be canceled, del...

*Instantly access your retail customer account and check ORDER STATUS

Once an order is placed, it is sent straight to print. We are unable to cancel or modify an order once it is placed.   For items that you have received and wish to return, please review our return ...

Please check your SPAM folder for the following 2 email addresses: Retail Orders: help@xpagear.com. (order confirmation and # looks like this: Ex. 12345) Get instant access to your online account b...

  Need free artwork or team gear? Click here to get started!    Terms and conditions Thank you for your business! Please read your invoice terms for the policies on refunds and exchanges on your c...

Due to the nature of the customer order process, once an order is paid and approved, unfortunately, we are not responsible for any typos or incorrect dates/names or spellings. If it is a sizing iss...

*Due to every item being made-to-order and not having stock on hand, it is unfortunately impossible to change any sizes or alter orders once they are placed. We kindly ask you to return the items t...

All retail orders are final and unable to be changed, they are straight to the production line. If you need to update any sizes, place a new order and return the original item within 30 days of del...