Jess

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  • RETURNS & FAQS

    What happens when I place my order?  *Your order will process 1-3 business days before it goes to production to ensure sizing, graphic files, and logistics are feasible.  *Once it is printed, trans...

  • CANCEL/REFUND/RETURN MY ORDER

    Once an order is placed, it is sent straight to print. We are unable to cancel or modify an order once it is placed.   For items that you have received and wish to return, please review our return ...

  • I can't find my Order #?

    Please check your SPAM folder for the following 2 email addresses: Retail orders: orders@xpagear.com  OR help@xpagear.com (order confirmation and # looks like this: Ex. AB-12345)

  • Wrong Item Received/ Missing Items

    Due to the nature of the customer order process, once and orders is paid and approved, unfortunately, we are not responsible for any typos or incorrect dates/names or spellings. If it is a sizing i...

  • Change to Existing Order

    If your order was placed longer than 24 hours ago we cannot update your orders sizing or qty. All orders are custom and sent straight to the production line.   If this is a shipping error please su...

  • Will I be refunded for the shipping fee?

    No, the shipping fees are nonrefundable. The customer is responsible for paying all shipping costs for returning an item. 

  • When will I get my refund?

    Refunds will be issued back to your original form of payment within 3-5 business days of when the return was received at XPA. Normal bank processing times do apply and may take up to a full billing...

  • Shipping Charges

    *Shipping speed does NOT apply until the garment is COMPLETE. All retail items EXCEPT for those marked "in-stock" such as shoes, masks, or Mystery Boxes made by Xtreme Pro Apparel, are custom-made ...

  • Custom Made Exchange Policy

    *We are not a retail storefront, we are an online shop ONLY, and do not carry stock.  Please be patient as we fulfill your order.  *Since we are a made-to-order shop, exchanges are not easily appli...

  • ORDER CANCELLATIONS

    Occasionally, an order is canceled by our system for various reasons. Some reasons for cancellation are: *Item(s) not available *Difficulty in processing payment information *Cannot ship to a...