Jess

Refunds will be issued back to your original form of payment within 3-5 business days of when the return was received at XPA's return center. Normal bank processing times do apply and may take up t...

  *Order will process 1-3 business days before it goes to production to ensure sizing, graphic files, and logistics are feasible.  *Once it is printed, transferred, and sent to sewing, you will re...

  Terms and conditions Thank you for your business! Please read your invoice terms for the policies on refunds and exchanges on your custom-made items. XPA Gear does not currently offer refunds, r...

The shipping fees are non-refundable. The customer is responsible for paying all shipping costs for returning an item. 

  *Shipping speed does NOT apply until the garment is COMPLETE. All retail items EXCEPT for those marked "in-stock" such as shoes, masks, or Mystery Boxes made by Xtreme Pro Apparel, are custom-ma...

*We are not a retail storefront, we are an online shop ONLY, and do not carry stock.  Please be patient as we fulfill your order.  *Since we are a made-to-order shop, exchanges are not easily appli...

Occasionally, an order is canceled by our system for various reasons. Some reasons for cancellation are: *Item(s) not available *Difficulty in processing payment information *Cannot ship to a...

*Personalized/custom products are NOT returnable and NOT refundable and do NOT qualify for free shipping or exchanges. Once an order is placed, we are unable to modify, or make changes. Please plac...

What happens when I place my order?  *Your order will process 1-3 business days before it goes to production to ensure sizing, graphic files, and logistics are feasible. Orders may be canceled, del...

Please check your SPAM folder for the following 2 email addresses: Retail Orders: help@xpagear.com. (order confirmation and # looks like this: Ex. 12345) Custom/Team Store Orders: orders@xpagear.com.